Smart hotel journey

Hospitality Solution

Data analytics & Cloud technology

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Housekeeping
  • Engineering
  • Physical
  • Sales & Marketing/ Revenue Management
  • Procurement & Finance
  • Human Resources

artificial intelligence (AI) & machine learning

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Housekeeping
  • Engineering
  • Physical
  • Sales & Marketing/ Revenue Management
  • Procurement & Finance
  • Human Resources

Internet of things (IoT)

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Housekeeping
  • Engineering
  • Physical
  • Sales & Marketing/ Revenue Management

Robotic process automation (RPA)

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Housekeeping
  • Sales & Marketing/ Revenue Management
  • Procurement & Finance
  • Human Resources

video analytics

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Physical
  • Sales & Marketing/ Revenue Management

Robotics

Applicable Hotel Functions:

  • Front Office
  • F&B Banquet
  • Housekeeping

Smart Room

Suppose guests can adjust the lights or call the front desk from their beds via their mobile device, this reduces the efforts of guests and provides them with a luxurious stay.

Show More

Using the AI, self-service software, Internet of things (IoT), biometric recognition, and robotics technologies, control of all amenities in-room functions such as air-conditioners, lights, curtains, windows, music and TV are at the fingertips of the guests.  Alternatively, the voice-enabled virtual assistant in the room can assist via voice commands to communicate guests’ requests.

An Eco-sustainable Green Hotel

The important targets for energy consumption reduction in the building sector fixed by the European Union in 2020 and the achievement of Zero Energy Buildings (ZEB) also pass through an intelligent management of equipment.

Show More

Hotels spend considerable money on energy; therefore, using less power can make a significant difference. Smart rooms and devices can certainly help in this regard. For example, it’s easy to detect when rooms are unoccupied, then use intelligent controls to make sure energy-consuming devices are turned down/switched off even if the guest has absent-mindedly left them on. However, IoT is not limited to saving energy from heating, air conditioning or ventilating. There are devices like smart thermostats, occupancy sensors, and sophisticated machine learning algorithms that can analyze the usage pattern for energy, local weather and peak season demands to optimize energy consumption all year round. It is reported that IoT employed for smart energy management systems can reduce the energy costs to 20 percent, and hotel owners could save as much as $300 a year per room off their energy bills.
The temperature and humidity monitoring in the garden for automatic irrigation without waste makes the garden’s management simple and less water consumption.
This produces image and marketing advantages as an eco-sustainable structure becomes part of sustainable tourism: most tourists prefer “green hotels.”
Besides, the hospitality industry spends a lot on maintenance. With smart care, sensors can be installed to detect leaking taps or faulty lights which can trigger actions to either repair or replace them.
As well as using energy more efficiently, smart air conditioning systems, TVs and fridges can also monitor their own operating status and alert maintenance staff if things are not running smoothly – for instance, because a part is wearing out. This can be a significant advantage from an operational perspective since preventative maintenance is always preferable to having to repair equipment (especially critical equipment) that has already malfunctioned. This saves energy and manpower employed to fix these problems and will improve the guest experience as well. Because the guest faces a broken appliance, it sure is going to affect his experience and hotel reputation. There are instances where guests complain of faulty lights or leaking water in the hotel room.

A Cutting-edge Reception

By using artificial intelligence (AI), optic character recognition, robotic process automation, machine learning and predictive analysis technologies, guests can choose to snap an image of their identity document, and the relevant information is recognized and used to auto-fil required fields in the booking,

Show More

arrival and check-in, departure and check-out processes via mobile app or check-in kiosks/stations.
Biometrics recognition and video analytics technologies help in guest verification for self-check-in or access to guestroom floors and rooms. Beacons can be linked to signboards to pick up guests’ locations after they are logged into the hotel’s Wi-Fi. Guests are then guided to their destination via the hotel’s mobile app without getting lost or having to ask hotel staff for directions.
Interestingly, these technologies not only do not impede personal communication of staff with the guest but result in higher value-added engagement with guests as front desk staff do not need to handle transactional processes.

A Kitchen Complying with the Law

The recording of the storage temperature of fresh and frozen food is for hotels, as well as for all operators in the food sector, one of the fundamental obligations to be respected according to the HACCP regulation (CE 852/2004).

Show More

The ready-to-use wireless IoT monitoring system allows hotels to check the different analysis and maintenance parameters of refrigerators and freezers in real-time: everything needed for proper food conservation, saving time and resources, with immediate warnings in the event of malfunctions and a historically accessible data archive.

The garden that comes to life

“Has the gate been closed?” Our access and intrusion control (and identification) system is able to answer this question automatically and autonomously.

Show More

The temperature and humidity monitoring in the garden for automatic irrigation without waste, the energy-saving LED lighting of the paths with proximity sensors to turn on the lights only when people pass, the remote control and control of curtains, shutters or else, make the management of the park simple and create an environment always ready to welcome new customers.

The comfort of a smart meeting room

“This office is not a coffin!” When many people share the same space, the air quickly becomes heavy: it is the fault of the exhaled carbon dioxide (CO2).

Show More

Stale air has significant repercussions on workers’ cognitive functions and this affects productivity and their performance. IoT sensors monitor the CO2 concentration in the meeting rooms making a decisive contribution to the air quality in the environment, activating specific purifiers if necessary.
Check the actual occupancy of the rooms remotely for the best management of use and relative comfort (heating/cooling, etc.).

Pool, Gym and Spa: well-being with the smart and intelligent technologies

Current regulations oblige all swimming pools to comply with certain requirements, carry out a series of treatments and verify their effectiveness through chemical and microbiological controls.

Show More

Thanks to intelligent BT Riviera platform and wireless IoT sensors monitor and verify in real-time the different analysis parameters (pH in particular) to respect and supervise the sanitary aspects of all swimming pools, with immediate warnings in case of an alarm. Furthermore, temperature, humidity and CO2 measurements cannot be missing to make the hotel gym and spa healthy and comfortable environments.
Moreover, utilizing these technologies can ensure the guests of food safety procedures in the hotel kitchen and healthy water in the swimming pool.

A parking always under control

The parking for customers of your hotel despite the sign “reserved parking” is not respected by others? The Smart Parking system uses IoT technology to detect the presence of parked cars in real time.

Show More

The revolutionary anti-theft locator without SIM thought and designed to protect rental bikes and to know their exact position at all times.
Verification of flooding of underground garages with automatic activation of pumps and alarms.

self-services

Safe Space Solution 

A contactless experience

How we all live, work and travel have changed drastically since the outbreak of the global COVID-19 pandemic. The health and wellbeing of hotel guests and staff is an unwavering priority for all, and social distancing and online interactions and services have become the norm. For this reason, we have incorporated the latest technology, designed solutions to give you peace of mind about hotel operations.

N

Contactless services via the Riviera BT app

N

Safe payment concept

N

Robot delivery for luggage and room service requests.

Riviera Business Technologies

Contact

info@rivierabt.com

(236) 668-6265

C565 Great Northern Way
Vancouver BC V5T 0H8
CANADA